If you see an unknown device or other device then right-click on it and select properties.Important - Make sure to expand the Universal Serial Bus controllers section so you can see entries there as well. Within Device Manager look for any entries called unknown device, other device, or mass storage device with a yellow ! icon. ![]() If the drive was not detected under Disk Drives then check the following: If other drives have a letter but the external is missing then you can right-click and select change drive letter or path. If it is missing, verify that other drives have a letter.
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